Refund policy

Ocean Shores Soapworks Sales & Exchange Policy

At Ocean Shores Soapworks, we take pride in providing our customers with premium bath and body products. We are committed to ensuring your satisfaction with every purchase, and as such, we have established the following sales and exchange policy:

All Sales are Final

Due to the nature of our products, we maintain an all sales are final policy. This ensures the highest level of hygiene and quality for all our customers.

Exception for Product Issues

Your satisfaction is important to us. If you encounter any issues with the product's quality or condition, we are more than willing to assist. We stand by the quality of our products and will offer an exchange in cases of defects or discrepancies.

Exchange Policy

  • Eligibility for Exchange: If your product is defective or does not match its description, you are eligible for an exchange.
  • Timeframe for Exchange: Please reach out to us within 7 days of receiving your product to initiate the exchange process.
  • Process: Contact us with a description of the issue and, if possible, include photographic evidence.
  • Product Replacement: After we approve your exchange request, we will provide a replacement product at no extra charge.

Embracing the Unique Beauty of Handcrafted Products

At Ocean Shores Soapworks, each of our bath and body products is handcrafted with care and attention to detail. This artisanal approach means that every item we create is unique, with its own character and charm. We celebrate the beauty of handcraftsmanship, which often includes slight cosmetic variations. These variations are a hallmark of our process and do not affect the quality or functionality of the product.

Cosmetic Variations are Not Defects

It's important to note that these cosmetic differences – such as variations in color, texture, or shape – are not considered defects. They are a testament to the handcrafted nature of our work and the use of natural ingredients. As such, these variations are not eligible for exchange under our policy. We believe that this uniqueness is what makes our products special and cherished by our customers.

We assure you that each product meets our high standards of quality and efficacy before it reaches you. Thank you for appreciating the distinctive beauty of handcrafted products and for supporting artisanal craftsmanship.

Contact Us

For any questions, assistance, or to initiate an exchange, please contact us at:

We are here to ensure that your experience with Ocean Shores Soapworks is nothing short of excellent. Thank you for your understanding and adherence to our policy, and for choosing us for your bath and body needs.